DO YOU WANT TO RETURN, EXCHANGE OR COMPLAINT THE GOODS?

Withdrawal from the contract:

Download and fill out our form, which you need to print and send to us as an email attachment.

You can download this file TU

This form serves as a request for withdrawal from the contract!

Complaint form

This form is used to claim damaged goods, exchange goods or withdraw from the contract. The exchange form is used
You can download this file: TU

  • Goods in their original condition can be fully returned within 14 days of delivery.
  • Goods in their original condition can be exchanged for another item or a different size up to 30 days from delivery.
  • Send shipments REGISTERED, not COD.
  • Please include the original invoice or cash receipt with the shipment.

According to the terms and conditions, the seller is not liable for defects caused in particular by the following use: mechanical damage, unavoidable event (natural disaster, improper handling), in violation of the instructions for use and usual use, in special cases, if this results from the nature of the matter, also by the intervention of an unauthorized person, including the user, or other unprofessional intervention, use of the goods in conditions that do not correspond to the humidity, chemical and mechanical influences of the natural environment of the goods, neglect of care and maintenance of the goods, damage to the goods due to excessive loading, use of the goods in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions.